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A zone is a service area in ServiceTitan, made up of ZIP codes. Zones tell ServiceTitan which technicians cover which parts of town. Skip this guide if all of your technicians cover your whole service area. In ServiceTitan, find zones under Settings → Operations → Zones.

Create a zone

1

Open Zones

In ServiceTitan, go to Settings → Operations → Zones and select Add.
2

Name it and add ZIP codes

Name the zone and add the ZIP codes it covers. To add a whole range at once, use a wildcard, like 912* for every ZIP code that starts with 912.
3

Choose its business units

Pick the business units that work in this zone. If you don’t see this field, ask your ServiceTitan contact to turn on business unit filtering by ZIP code.
4

Save

Repeat for each area you serve.

Assign technicians to zones

1

Open the technician

In ServiceTitan, open Settings, then Employees & Technicians, and select the technician.
2

Choose their zones

In the Zones field, pick the zone they work in. Add more if they cover several.
3

Save

Repeat for each technician who works in a specific area.
A technician with a zone only takes jobs in that zone. A technician with no zone takes jobs in every zone.
If you use zones in Adaptive Capacity, check that the setting that includes zones in availability is on. If you turn it off, zones stop limiting who can take a job. Make sure every zone that has ZIP codes also has technicians and business units, or customers in that area may get no times.

Test it

1

Pick a ZIP code in one zone

Choose a ZIP code covered by a zone, and a technician assigned to that zone.
2

Open Call Booking

In ServiceTitan, enter a customer address in that ZIP code. You should see times from that technician.
3

Try a ZIP code in another zone

The technician’s times should not show there.

More options

If you assign technicians by zone, Avoca checks that each zone with ZIP codes has at least one technician and one business unit. This check is optional, so a gap shows as a warning and doesn’t block setup.
Your Avoca service areas decide which callers your assistant will book. You can import your ServiceTitan zones into them. See Catalog and service areas.
One way is to put them in a zone outside your normal service area. This only works when zones are included in availability.
Zones are tied to business units in ServiceTitan. If you run several business units, set up each one’s zones separately.