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Sign in at dashboard.avoca.ai and select the team you want to work in. Avoca keeps each team’s data and configuration separate, so confirm the team name before making a change.

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Use the sidebar

The sidebar groups pages by purpose:
  • Home opens your team’s Avo workspace when it is enabled.
  • Analytics shows product performance. Google Ads Reporting appears separately when enabled.
  • Deploy contains Launchpad, Implementation, and Testing for current self-serve teams. Legacy teams may see Setup instead of Launchpad.
  • Products contains enabled products such as Responder, Outbound, Speed-to-Lead, Thumbtack, Coach, Simple Scheduler, Web Chat, Dispatching, Job Board, and Customers.
  • Channels contains operational workspaces such as legacy Calls, the newer Calls item with a NEW badge (Call Flows), Messages, Booked Calls, and Tasks.
  • Settings contains Business Info, Agents, CRM Sync, Integrations, Notifications, and Support.
Selecting a product may open a second row of tabs for that product. For example, Responder has separate pages for notifications, bookability, transfers, classification, and testing.
Your sidebar may contain fewer items. Products, tabs, and settings appear according to your team’s subscriptions, configuration, rollout access, and your user permissions.

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Switch teams or update your profile

Use the team switcher near the top of the sidebar to move between teams. Its menu also provides team settings when you have access. Open the user menu at the bottom of the sidebar to:
  • Edit your profile
  • Change the sidebar appearance
  • Switch to the legacy dashboard, if your team still has that option
  • Log out
The current dashboard is the default experience. Use the legacy dashboard only when Avoca directs you to a workflow that has not yet moved.

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If you cannot find a page

  1. Confirm that you selected the correct team.
  2. Check whether another teammate with the right role can see it.
  3. Confirm that the relevant product is enabled for the team.
  4. Contact Avoca Support if the page should be available but is still missing.
Opening a saved link does not bypass product or permission requirements.

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Review an enterprise Change Log

When it is enabled for an enterprise and your enterprise membership includes View Change Log, select the enterprise workspace and open Change Log. The timeline can combine:
  • Customer-visible changes derived from member teams’ Knowledge Base and assistant-configuration history
  • Enterprise-wide announcements and other updates published by Avoca
Use Team to show all member teams or one team, and choose Load more to review older entries. An all-teams view identifies the team for a team-scoped change; enterprise-wide announcements remain visible when a team filter is selected. The timeline is a summary, not a configuration editor. Open the owning team and review the current page before acting on an older entry. Some internal implementation details are visible only to Avoca employees and do not appear in the customer timeline. If Change Log is absent, confirm the enterprise rollout and View Change Log permission. A team-level role does not grant access to the enterprise timeline.