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A shift tells ServiceTitan when a technician works. If your team uses shifts, a technician without one adds no bookable hours, so Avoca has nothing to offer for them. In ServiceTitan, go to Schedule → Technician Shifts.

Create a shift

1

Open Technician Shifts

In ServiceTitan, go to Schedule → Technician Shifts.
2

Start a new shift

Select Create Shift and choose the regular shift type.
3

Pick the technician and times

Choose the technician, the title, the dates and the start and end times.
4

Repeat it if it's weekly

Set how often it repeats, then save. Each repeat becomes its own shift.
Do this for every technician who should take jobs. Office staff don’t need shifts. For time off, use Create Shift → Time Off. You need the Edit technician shifts permission in ServiceTitan.
Keep shifts current. Avoca looks at the next 14 days. When shifts run out, your assistant stops finding times for those technicians.

Test it

1

Open the Dispatch Board

Each shift shows as a bar. Check that every technician who should take jobs has one for the coming days.
2

Open Call Booking

Pick a job type those technicians can do. You should see times inside their shifts.

More options

During setup, Technician shifts checks that your technicians have a regular shift in the next 14 days. It flags a gap when fewer than half of them do.
The feature may not be turned on for your account. Ask your ServiceTitan contact to turn it on.
Accounts that don’t use technician shifts fall back to business hours. If you want shifts to control availability, turn them on in ServiceTitan first.
Use on-call shifts. See Create on-call shifts.