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On-call shifts are for after-hours work. When they count, only the technicians on call can take after-hours jobs, so one technician on call means only a couple of jobs can book overnight. Skip this guide if you don’t take after-hours bookings.

Create an on-call shift

1

Open Technician Shifts

In ServiceTitan, go to Schedule → Technician Shifts.
2

Start a new shift

Select Create Shift and choose the on-call shift type.
3

Pick the technician and times

Choose the technician, the dates and the start and end times. Set how often it repeats if you run a rotation.
4

Save

On the Dispatch Board, on-call shifts show in orange.

Turn on on-call shifts in Adaptive Capacity

If your team uses Get Adaptive Availability, ServiceTitan only counts on-call shifts when the setting for them is on.
1

Open Adaptive Capacity settings

In ServiceTitan, go to Settings → Adaptive Capacity → Settings.
2

Turn on on-call shifts

Turn on Default to include On Call Technician Shifts in Availability Calculation.
3

Save

Save your changes.
If this setting is on, keep your on-call shifts created and up to date. After-hours availability follows whatever on-call shifts exist.

Test it

1

Look after hours

In ServiceTitan, open Call Booking and look at an evening or weekend time that has an on-call shift.
2

Check the open times

Pick a job type and check that the after-hours times you expect are open. How many jobs fit depends on the hours available and how long the job takes, not only on how many technicians are on call.

More options

During setup, Avoca looks for on-call shifts in the next 14 days. This check is optional. It only matters if you want after-hours bookings limited by real technician availability.
Yes. Avoca can pull your ServiceTitan on-call shifts into the On-Call Calendar so the right technician gets emergency notifications. See Set up the On-Call Calendar.
The setting above is part of Adaptive Capacity. If your team uses ACP, check with your ServiceTitan contact how on-call time is handled in your account.