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A business unit is a division of your company, like Service, Install or Maintenance. Avoca uses them to know which technicians can take which jobs. In ServiceTitan, find them under Settings → Operations → Business Units.

Create a business unit

1

Open Business Units

In ServiceTitan, go to Settings → Operations → Business Units.
2

Add the unit

Select Add, give it a name and choose its trade.
3

Fill in the defaults and save

Add the details ServiceTitan asks for, like the default job types, then save.
You need the Edit Business Units permission in ServiceTitan to do this.

Assign technicians to it

You assign a technician from their own profile, not from the business unit.
1

Open the technician

In ServiceTitan, open Settings, then Employees & Technicians, and select the technician.
2

Choose their business unit

Pick the business unit they work in. A technician can be in only one.
3

Save

Repeat for each technician who should take jobs.
Leave a technician unassigned only if they work across every business unit.
Avoca can’t book a business unit that has no technicians. If a business unit takes bookings but nobody is assigned to it, calls for that unit may get no times.

Test it

1

Open Call Booking

In ServiceTitan, pick a job type in that business unit.
2

Check for open times

You should see times from the technicians you assigned. If you see none, check their shifts and skills next.

More options

During setup, Technician business-unit coverage looks at each business unit that has job types and checks that a technician is in it. It also flags it when none of your technicians are assigned to a business unit.
That depends on your ServiceTitan Adaptive Capacity settings, which Avoca can’t see. Check them in ServiceTitan if you leave technicians unassigned.
You choose that in Avoca. See Catalog and service areas.