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Notes for systems without their own guide. Your provider or phone admin supplies the exact menu path, and the Go-Live Checklist rules apply to all of them.
Your Avoca forwarding number is provided by your Avoca Customer Success Manager or Technical Account Manager.

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GoTo Connect

Routing lives in the main line’s dial plan (call flow). Ask your GoTo admin to set it to:
  1. Business hours: ring your office (ring group or queue) for about 30 seconds, then forward to your Avoca number.
  2. All other hours, nights, and weekends: forward straight to your Avoca number.
  3. Caller ID: keep the caller’s own number on the forward.
GoTo menu names vary by account; confirm the exact steps with your GoTo admin or GoTo support.

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Nextiva

  • Call center routing: go to Call Center, select your call center, open Routing policies > Overflow, choose Transfer to phone number, and enter your Avoca number. Update Night Service the same way for after hours.
  • Shared call centers: two brands or locations sharing one call center can’t be routed separately until Nextiva splits them.
  • Simple routing: without a call center, ask Nextiva support to add your Avoca number to your routing for after-hours and unanswered calls.

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8x8

Forward each brand or location line to your Avoca number. Test one line before changing all of them.

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Podium

Podium holds the forwarding number for calls it answers. Confirm in Podium that it is your Avoca number.

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Google Voice

Forwarding rules are in your Google Voice settings. Add your Avoca number as the destination for the hours or conditions Avoca should cover.

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Microsoft Teams Phone

Teams rings everyone, and transfers back to your team have been unreliable. Talk to your Avoca team before going live on Teams.

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Call tracking numbers

Call tracking tools such as CallRail and Invoca give each ad or listing its own number, then send the call on to a destination. They usually don’t decide who answers.
  • A phone system sits behind the tracking tool: leave the tracking tool alone and set the forward in that phone system. Tracking keeps working because the call still passes through the tracked number first.
  • The tracking tool sends calls straight to a cell or a single line: change the tracked number’s destination to your Avoca number.
  • Per-source destinations (common in Invoca): update each source that should reach Avoca. A source you skip keeps ringing its old destination.
  • Numbers that skip the routing: a number on your website, Google Business Profile, or an old ad can ring your phone system directly. List every public number and confirm each one follows the same route.