# Avoca

## Docs

- [Adding Guidance for Service and Appointment Types](https://help.avoca.ai/Adding-Guidance-for-Service-and-Appointment-Types-2f0f2b56d4d5808b8d9df80397bf66fb.md)
- [Adding Simple Scheduler to your website](https://help.avoca.ai/Adding-Simple-Scheduler-to-your-website-2f1f2b56d4d5807ba7f2c083cfbe5c74.md)
- [Be prepared for your first bot testing call](https://help.avoca.ai/Be-prepared-for-your-first-bot-testing-call-2cef2b56d4d580dea7bdca7a6166754c.md)
- [Best Practices for Transferring with Avoca](https://help.avoca.ai/Best-Practices-for-Transferring-with-Avoca-2cef2b56d4d58017b287fbdcc6f68458.md): This guide covers how to configure and operationalize call transfers with Avoca across three setup models:
- [Best practice for First Line of Defense?](https://help.avoca.ai/Best-practice-for-First-Line-of-Defense-2cef2b56d4d5800e914df516aa3d33d0.md)
- [Best practices for bot virtual assistant disclosure](https://help.avoca.ai/Best-practices-for-bot-virtual-assistant-disclosure-2cef2b56d4d580c990a7f377f8c98ea7.md)
- [Best practices for follow-up to Avoca calls](https://help.avoca.ai/Best-practices-for-follow-up-to-Avoca-calls-2cef2b56d4d5801dbef4e66834280381.md)
- [Best practices for message-taking bots](https://help.avoca.ai/Best-practices-for-message-taking-bots-2cef2b56d4d5800c9068f309aa1bee37.md)
- [Build Your Audience (Step 3)](https://help.avoca.ai/Build-Your-Audience-Step-3-2f1f2b56d4d580a286d3e556880abca9.md): This guide will walk you through setting up your SMS campaigns in Avoca. Your CSM will walk you through this initially
- [CSR Guide to Coach](https://help.avoca.ai/CSR-Guide-to-Coach-935b9bdaa6e346f1bae871617de5e1c5.md)
- [Creating a Use Case (Step 1)](https://help.avoca.ai/Creating-a-Use-Case-Step-1-2f1f2b56d4d58038a4d2d3a6ed38d185.md): This guide will walk you through the first step to setting up your SMS campaigns in Avoca. Your CSM will walk you through this initially
- [Creating the Campaign (Step 4)](https://help.avoca.ai/Creating-the-Campaign-Step-4-2f1f2b56d4d580bdb21adb60d3daa763.md): This guide will walk you through setting up your SMS campaigns in Avoca. Your CSM will walk you through this initially
- [How does ST forward numbers to Avoca?](https://help.avoca.ai/How-does-ST-forward-numbers-to-Avoca-2cef2b56d4d5809b9e0dd8536b1385e6.md)
- [How to Complete Compliance Approvals for Outbound](https://help.avoca.ai/How-to-Complete-Compliance-Approvals-for-Outbound-2faf2b56d4d5808c8b17e3eb99a01135.md): This document covers required steps for Brand Registration, CNAM, STIR/SHAKEN, Voice Integrity, and A2P/10DLC Campaign approvals. These approvals help ensure that your phone number does not get marked as spam when calling, as well as enable scaled outbound SMS campaigns.How to Complete Compliance Ap…
- [How to Configure Transfer Destinations](https://help.avoca.ai/How-to-Configure-Transfer-Destinations-2f0f2b56d4d580cea91af46a66784fc9.md)
- [How to Configure and Use Avoca Capacity](https://help.avoca.ai/How-to-Configure-and-Use-Avoca-Capacity-2cef2b56d4d580b98532c609508f7112.md): Avoca Capacity is our internal capacity planning tool that works alongside ServiceTitan's Adaptive Capacity (AdCap) feature. Since ServiceTitan doesn't expose Adaptive Capacity API endpoints to third parties, we built Avoca Capacity to replicate the same functionality and ensure your AI can book app…
- [How to Grant Avoca Access to Google Local Services Ads (GLSA)](https://help.avoca.ai/How-to-Grant-Avoca-Access-to-Google-Local-Services-Ads-GLSA-2fbf2b56d4d580fd9833ffc8d2fe2fad.md): This document covers the required steps for granting Avoca access to your Google Local Services Ads (GLSA) account. This access enables Avoca to receive and respond to leads from Google Local Services in real-time, improving your speed-to-lead and booking conversion rates.
- [How to Manage Tags in Avoca (ServiceTitan)](https://help.avoca.ai/How-to-Manage-Tags-in-Avoca-ServiceTitan-2f1f2b56d4d5807fab8bf677022c2c39.md)
- [How to Set Up Holidays and Holiday Fees in the Avoca Dashboard](https://help.avoca.ai/How-to-Set-Up-Holidays-and-Holiday-Fees-in-the-Avoca-Dashboard-2cef2b56d4d580639d86ebfd293ca4a8.md)
- [How to Set Up Multiple Rubrics in Coach](https://help.avoca.ai/How-to-Set-Up-Multiple-Rubrics-in-Coach-2cef2b56d4d580ef9b40f2b328aff68b.md)
- [How to change/delete user access?](https://help.avoca.ai/How-to-change-delete-user-access-2cef2b56d4d580f4afc4da41d03c1974.md): **Goal:** To guide clients on how to change or delete user access
- [How to create a support ticket?](https://help.avoca.ai/How-to-create-a-support-ticket-2cef2b56d4d5806da47af0c4abb7aa5e.md): Need help? We're here to support you. Follow these simple steps to submit a support ticket and get the assistance you need.
- [How to define what an emergency is in Avoca](https://help.avoca.ai/How-to-define-what-an-emergency-is-in-Avoca-2f0f2b56d4d580929428fce842c30cb9.md)
- [How to enter postal codes in Services AreasTo enter postal codes (zip codes) in Service Areas in Avoca, you typically have two options:](https://help.avoca.ai/How-to-enter-postal-codes-in-Services-AreasTo-enter-postal-codes-zip-codes-in-Service-Areas-in-Avo-2cef2b56d4d580f38e08d1a00ac194db.md)
- [How to fill in Business Information](https://help.avoca.ai/How-to-fill-in-Business-Information-2f0f2b56d4d580f38c4adf773ba01b91.md)
- [How to manually reclassify calls?](https://help.avoca.ai/How-to-manually-reclassify-calls-2cef2b56d4d5805ba493cc1cd7f76a0f.md)
- [How to review calls in the Avoca Dashboard](https://help.avoca.ai/How-to-review-calls-in-the-Avoca-Dashboard-2f0f2b56d4d5802fb74bf5b5c7140f6d.md): **Goal:** Help you quickly find a call, review what happened, and take action (listen, read the transcript, share, or report an issue).
- [How to set up Appointment/Service Type Guidance](https://help.avoca.ai/How-to-set-up-Appointment-Service-Type-Guidance-2f1f2b56d4d58048a0fdc1563212597b.md)
- [How to set up Call Reason Mapping](https://help.avoca.ai/How-to-set-up-Call-Reason-Mapping-2d8f2b56d4d58038bd2fdb630eed2e06.md)
- [How to set up Fees and Rulesets?](https://help.avoca.ai/How-to-set-up-Fees-and-Rulesets-2cef2b56d4d580d0965ccc9461c3a949.md)
- [How to set up Holidays?](https://help.avoca.ai/How-to-set-up-Holidays-b942a2db8e5948fb8e495671b09d287f.md)
- [How to set up auto-reclassification?](https://help.avoca.ai/How-to-set-up-auto-reclassification-2cef2b56d4d58020b670cfcab000e492.md)
- [How to use booking windows in the Avoca Dashboard](https://help.avoca.ai/How-to-use-booking-windows-in-the-Avoca-Dashboard-2cef2b56d4d5807ea318dfd42afce555.md): This article explains how to configure **Booking Windows** in the Avoca Dashboard so your AI assistant offers the right arrival windows, respects your policies, and avoids overbooking.
- [How to use the feedback doc?](https://help.avoca.ai/How-to-use-the-feedback-doc-2cef2b56d4d5803bab8beb3d64124536.md): Here’s the standard way we use the **Testing Feedback Tracker** during bot testing.
- [Integrate Thumbtack, Angi, Yelp etc](https://help.avoca.ai/Integrate-Thumbtack-Angi-Yelp-etc-2cef2b56d4d580de9600cfba219194c5.md)
- [Inviting your Managers and CSRs](https://help.avoca.ai/Inviting-your-Managers-and-CSRs-2cef2b56d4d580749983f884d5a976e2.md)
- [Managing Business Units and Job Types](https://help.avoca.ai/Managing-Business-Units-and-Job-Types-2f0f2b56d4d580298c1fde51df03b703.md)
- [Navigating the Agent Performance Dashboard](https://help.avoca.ai/Navigating-the-Agent-Performance-Dashboard-2cef2b56d4d5807c91d9e81e57efc499.md): **Goal:** Assist end users to gain a better insight into team call data
- [Navigating the Coach Dashboard](https://help.avoca.ai/Navigating-the-Coach-Dashboard-2cef2b56d4d580c5b3fed201f3345655.md): **Goals:** To assist the customer in a high level overview of Coach capabilities.
- [Notifications Settings](https://help.avoca.ai/Notifications-Settings-2e0f2b56d4d58042bd1aed1bdd73a792.md)
- [On-Call Calendar Setup & User Guide](https://help.avoca.ai/On-Call-Calendar-Setup-User-Guide-2cef2b56d4d580e79415efffd457d758.md): Avoca's On-Call Calendar helps ensure your on-call technicians and managers are notified immediately when emergency calls come in after hours. With the new on-call calendar, you have complete control over who gets notified, when they get notified, and how they get notified—all from your Avoca Dashbo…
- [SMS Campaign Setup Guide Overview](https://help.avoca.ai/SMS-Campaign-Setup-Guide-Overview-12a7467d63174a27986b0269e630150e.md): This guide will walk you through setting up your SMS campaigns in Avoca. Your CSM will walk you through this initially
- [ServiceTitan On-Call Shifts](https://help.avoca.ai/ServiceTitan-On-Call-Shifts-2f1f2b56d4d5800da6fbd3a9cf86632d.md): This article explains how on-call shifts work in ServiceTitan, how to set them up as yellow shifts, and how Avoca uses them for after-hours capacity planning and automatic on-call scheduling.
- [Setting up a Workflow (Step 2)](https://help.avoca.ai/Setting-up-a-Workflow-Step-2-2f1f2b56d4d580939c46d3e6e5f31994.md): This guide will walk you through setting up your SMS campaigns in Avoca. Your CSM will walk you through this initially
- [Settings: Adding Members to the Avoca Dashboard](https://help.avoca.ai/Settings-Adding-Members-to-the-Avoca-Dashboard-2f0f2b56d4d580b2a4c4e115a0af92bb.md)
- [Settings: Changing your Team Name](https://help.avoca.ai/Settings-Changing-your-Team-Name-2f0f2b56d4d5803da3d1c6a26c5379df.md)
- [Settings: Employee Contacts 101](https://help.avoca.ai/Settings-Employee-Contacts-101-2f0f2b56d4d580df9f5bf39fb53fdc7b.md)
- [Setup Adjustable Capacity (ACP)](https://help.avoca.ai/Setup-Adjustable-Capacity-ACP-2cef2b56d4d580279cd2c6f01419a938.md)
- [Simple Scheduler How to configure UTM tracking](https://help.avoca.ai/Simple-Scheduler-How-to-configure-UTM-tracking-2cef2b56d4d5809db3f8d28b84a128aa.md)
- [Simple Scheduler: Reviewing Analytics](https://help.avoca.ai/Simple-Scheduler-Reviewing-Analytics-2f1f2b56d4d58025a94be6ff2386446c.md)
- [Simple Scheduler: Set Up](https://help.avoca.ai/Simple-Scheduler-Set-Up-2cef2b56d4d5809ebc75c2aaa3538e3f.md): Simple Scheduler is Avoca's fast, streamlined web scheduling tool that helps you capture and convert more leads. This guide will walk you through the setup process.
- [Simple Scheduler: Setting Up Notifications](https://help.avoca.ai/Simple-Scheduler-Setting-Up-Notifications-2f1f2b56d4d580d5ba5dcdb198eb3c51.md)
- [Tips For a Successful Go Live](https://help.avoca.ai/Tips-for-a-successful-Go-Live-2cef2b56d4d58001ad12d64589bdbfaa.md)
- [Upload additional information using CSV/PDF files](https://help.avoca.ai/Upload-additional-information-using-CSV-PDF-files-c907eb2d5fa94d9486cb751c8a0aefe3.md)
- [What is the difference between Appointment/Service Type Guidance and Business Unit and Job Type Descriptions?](https://help.avoca.ai/What-is-the-difference-between-Appointment-Service-Type-Guidance-and-Business-Unit-and-Job-Type-Desc-2f1f2b56d4d58023a603c26c12180a1c.md): Avoca uses two separate but complementary systems to determine how to book appointments:
- [Why does Avoca require Admin access to ServiceTitan?](https://help.avoca.ai/Why-does-Avoca-require-Admin-access-to-ServiceTitan-2cef2b56d4d580d4bb89d617ad562fc3.md): When integrating Avoca with your ServiceTitan account, we request Admin-level access for the Avoca user account ([credentials@avoca.ai](mailto:credentials@avoca.ai)). This article explains why we need this access and what alternatives are available if your organization has strict access policies.
- [Activate your Simple Scheduler with Reserve with Google](https://help.avoca.ai/activate-simple-scheduler-reserve-with-google.md): Set up Reserve with Google for your Simple Scheduler so customers can book directly from Google Maps.
- [Audience preview and execution logs](https://help.avoca.ai/audience-preview-and-logs.md): Review audience members before launching a campaign and track each contact's execution status with detailed logs.
- [Best Practices](https://help.avoca.ai/best-practices.md)
- [Campaign preferences](https://help.avoca.ai/campaign-preferences.md): Save default phone number and service area settings so new campaigns start with the right configuration.
- [Coach](https://help.avoca.ai/coach.md)
- [Dashboard](https://help.avoca.ai/dashboard.md)
- [End -to-End Campaign Creation & Best Practices](https://help.avoca.ai/end-to-end-campaign-creation-and-best-practices.md)
- [How to setup google reserve](https://help.avoca.ai/how-to-setup-google-reserve.md)
- [Avoca Docs](https://help.avoca.ai/index.md)
- [Knowledge base](https://help.avoca.ai/knowledge-base.md): Configure and manage your AI assistant's knowledge base, including business information, scheduling, and deployment settings.
- [KPI dashboard](https://help.avoca.ai/kpi-dashboard.md): Track key performance indicators for your Avoca-handled calls including booking rates, transfer rates, and AI-handled call metrics.
- [New dashboard](https://help.avoca.ai/new-dashboard.md): An overview of the new Avoca dashboard experience, including conversations, AI calls, lead analytics, and team management features.
- [AI calls](https://help.avoca.ai/new-dashboard-ai-calls.md): Review AI-handled calls with team call reasons, advanced filters, Sankey flow diagrams, and data exports.
- [Conversations](https://help.avoca.ai/new-dashboard-conversations.md): Manage text and messaging conversations with unified status tracking, assignee filtering, and inline booking details.
- [Outbound](https://help.avoca.ai/outbound.md)
- [Responder](https://help.avoca.ai/responder.md)
- [ServiceTitan](https://help.avoca.ai/servicetitan.md)
- [Settings](https://help.avoca.ai/settings.md): Configure appointment types and guidance.
- [Simple Scheduler](https://help.avoca.ai/simple-scheduler.md)
- [Simple Scheduler settings](https://help.avoca.ai/simple-scheduler-settings.md): Configure display options, services, and API keys for your online scheduling widget.
- [Speed to Lead](https://help.avoca.ai/speed-to-lead.md)
- [How to configure team alerts](https://help.avoca.ai/team-alerts.md): Set up email notifications for new leads, booked appointments, escalated conversations, and more.
- [Test Add new article ](https://help.avoca.ai/test-add-for.md)
- [Warm transfers](https://help.avoca.ai/warm-transfers.md): Brief your team before connecting a caller with warm transfer for transfer destinations.

## OpenAPI Specs

- [openapi](https://help.avoca.ai/api-reference/openapi.json)

## Optional

- [Blog](https://www.avoca.ai/blog)
- [Partnerships](https://www.avoca.ai/partnership-program)