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Avoca books into the times ServiceTitan shows as open. For that to work, your board has to be set up in ServiceTitan itself: business units, technicians, shifts, arrival windows and skills. If one of those is missing, Avoca sees an empty board and can’t offer the right times.

Which system do you use?

Avoca works with both of ServiceTitan’s availability tools.
  • Get Availability is Adjustable Capacity Planning (ACP).
  • Get Adaptive Availability is Adaptive Capacity (AdCap).
To find out which one your team uses, open Call Booking in ServiceTitan, pick any job type and business unit, and look at the button your CSRs click. Both can be turned on at once, so go by the button your team actually uses, not by which settings page you can see. If your team uses neither button, choose Use custom arrival windows in Avoca. Avoca then offers the windows you set and creates the job unassigned, so your dispatch team routes it.

What to set up in ServiceTitan

Do these in order. Each one has its own guide.
1

Business units and technicians

Every business unit that takes bookings needs technicians assigned to it. See Set up business units and assign technicians.
2

Zones

Only needed if technicians cover different areas. See Set up zones and assign technicians to them.
3

Technician shifts

A technician with no shift adds no bookable hours. See Create technician shifts.
4

On-call shifts

Only needed if you take after-hours bookings. See Create on-call shifts.
5

Skills

If you route jobs by skills, give each job type the skills it needs and give your technicians the same ones. Job types that route by business unit alone don’t need skills. See Set up skills.
6

Arrival windows

These are the time slots Avoca offers. See Set up arrival windows.
Changes you make in ServiceTitan change which times your assistant can offer on live calls. Make them when you can check the result, then test it.

Check it in Avoca

When you set up Avoca, the Verify / readiness step checks your Technician shifts, Arrival windows and Technician business-unit coverage. Fix anything that fails in ServiceTitan, then check again. You can also select Return later and come back.

Test it

1

Pick a job that should be bookable

Choose a job type and business unit that have technicians, shifts and an arrival window.
2

Look at the times

In ServiceTitan, open Call Booking and use the same button your team uses. These are the times ServiceTitan has open.
3

Call your assistant

Ask to book that job and compare. Avoca also follows your booking windows, so if a time is open in ServiceTitan but your assistant doesn’t offer it, check those next.

More options

ServiceTitan moves menus between versions. If a path in these guides doesn’t match your account, search for the setting’s name in ServiceTitan, or ask your ServiceTitan contact.
Avoca can’t see every AdCap setting. Your strategic rules, which technicians count toward capacity, and the capacity threshold are only visible in ServiceTitan, so double-check those there.
Open a support ticket with the job type, business unit, date and the times you expected.