Open Products → Responder → Notifications to configure notifications generated from Responder calls. These settings are separate from the general Settings → Notifications page.
Choose where notifications go
Use the notification toggles that apply to your team:
- Filter Text Recipients by Team: limits text notifications to technicians on the relevant team when this option is available.
- Email for Transferred Calls: emails the manager when a call is transferred.
- Microsoft Teams: sends call summaries to a Teams channel through its incoming-webhook URL.
When Microsoft Teams delivery is enabled, enter a valid webhook URL. You can also limit Teams messages to calls whose action-item priority is High, Low, or No action needed. Leaving every priority unchecked sends notifications for all calls.
Click Save at the top of the page after changing these settings. Treat a Teams webhook URL as sensitive configuration and do not paste it into public documents or messages.
Arrange summary and subject content
The page has separate editors for Job Summary Content Order and Email Subject Content Order.
- Drag fields from Available Fields into Content Order.
- Reorder or remove fields as needed.
- Click Save Order in that section.
Only fields that apply to a call appear in the final email. If the order is empty, Avoca uses the default content and order.
Action Required must be present in the email subject before it can be added to the job summary. Removing it from the subject also removes it from the summary.
Tune action-required guidance
When Action Required is in the email subject, use Action Required Guidance to define what your team considers high priority, low priority, or no action needed. High- and low-priority items trigger the subject tag, and the classification controls how routine action-item digests are grouped.
Save the guidance with its own Save button, then review several real notification emails to confirm the wording and priority match your operating process. 
