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Arrival windows are the time slots you give customers, like 8 AM to 12 PM. When your team uses ServiceTitan availability, these are the slots Avoca offers. If there are none, there is nothing to offer.

Create an arrival window

1

Open Arrival Windows

In ServiceTitan, go to Settings → Operations → Arrival Windows.
2

Add a window

Add the start and end time.
3

Choose who it's for

Pick the business units it applies to. Leave it open to apply it to every business unit.
4

Save

Repeat for each slot you offer.
Add windows for every business unit that takes bookings.
If you change or remove a window, the times your assistant can offer change right away. Make changes outside busy hours and test after.

Turn arrival windows on

In ServiceTitan, go to Settings → Operations → Job Booking and turn on Arrival Windows. The option stays grayed out until at least one window exists.

Test it

1

Open Call Booking

Pick a job type and business unit that have a window.
2

Check the slots

The slots you see should match your windows. Avoca starts from these slots, then applies your booking windows, so check those if a slot is missing on a call.

More options

During setup, Arrival windows counts the active windows in ServiceTitan. It fails if there are none.
Yes. Pick the business units on each window. A window with none picked is open to all of them.
That’s a different setup. Avoca offers the windows you set and books the job unassigned. See Set up Avoca.