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Skills match a job to a technician who can do it. A job type lists the skills it needs. A technician only counts for that job if they have every one of them. If nobody has them all, that time shows as unavailable. This is set up in ServiceTitan, not in Avoca.

How it fits together

  • You create the skills, like HVAC Install or Tankless Water Heater.
  • You add skills to each job type. Those are the skills the job needs.
  • You add the same skills to your technicians. Those are the skills they have.
The names have to be the same on both sides. A job type that needs a skill no technician has can never be booked.

Set up skills

1

Create the skills

In ServiceTitan, go to Settings → Operations → Skills and add each skill. Start with a few broad ones. Add narrow ones only for things only some technicians can do.
2

Add skills to each job type

Go to Settings → Operations → Job Types, open a job type and add the skills it needs. One job type can need several skills.
3

Add skills to each technician

Open the technician’s profile and add every skill they have. Do this again when you hire or when someone learns something new.
Keep skills simple. Every skill you add to a job type removes technicians from that time. Too many skills can leave you with no open times.

Test it

1

Pick one job type

Choose a job type with skills and a technician who has all of them.
2

Open Call Booking

You should see that technician’s open times. Then try a job type they don’t have the skills for, and those times should not show.

More options

No. A job type can route by its business unit instead. Each bookable job type needs a business unit, skills, or both. A job type with neither can’t be routed.
If your team routes by skills, Avoca checks that job types without a business unit have skills, and that every active technician has at least one skill. See Review technician skills to see who is eligible for each job type.
Compare the job type’s skills with the technician’s. They need every skill the job type lists. Fix it in ServiceTitan, then reload.