Skip to main content
Yes. In Outbound → Workflows, action nodes can expose outcome-based connections. The available branch depends on the source node. Common branch labels include:
  • Text or email: If replied and If no reply
  • Call: If answered and If unanswered
  • Human callback: If completed and If not completed
  • Direct mail: supported printing, sent, or delivery milestones
Connections can also include a delay. Trigger and some channel-specific nodes use an immediate or delayed connection without an answered/unanswered branch.

​
Build a branch

  1. Open the Avoca dashboard and go to Outbound → Workflows.
  2. Open or create a workflow.
  3. Connect the action node to the next step for each supported outcome.
  4. Select the outcome and set the delay on each connection.
  5. Provide a reasonable path for every outcome the node can produce.
  6. Resolve validation errors and save.
  7. Test the workflow with a limited campaign audience.
A replied/no-reply branch does not automatically mean the workflow understands arbitrary keywords or customer intent. Use only the outcomes and configuration shown in the editor.
After launch, check campaign results and conversation history to confirm contacts followed the expected paths.