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You can select the same workflow for more than one campaign when its steps, timing, and customer copy are appropriate for each audience. Use campaign-level targeting to keep each trade or department scoped correctly.

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Reuse a workflow

  1. Open the Avoca dashboard.
  2. Review the workflow under Outbound → Workflows.
  3. Confirm its messages, calls, delays, and branches are valid for every intended trade.
  4. Create a campaign under Outbound → Campaigns and select that workflow.
  5. Choose the appropriate audience, business-unit or tag filters, sending number, and other configuration shown for the campaign.
  6. Test the campaign with records from that trade before launch.

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Clone when behavior differs

Clone the workflow when a department needs different customer copy, agent instructions, timing, actions, or branches. Give each variant a clear name so campaign owners can select the correct one.
Review every active or scheduled campaign that uses a workflow before changing shared steps. Reuse is helpful only when the new version remains correct for all of those audiences.
Do not rely on trade names alone. ServiceTitan business units, job types, tags, and audience rules should agree so the campaign reaches the intended customers.