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Documentation Index

Fetch the complete documentation index at: https://help.avoca.ai/llms.txt

Use this file to discover all available pages before exploring further.

The AI Calls page in the new dashboard provides a detailed view of all calls handled by the Avoca AI. You can review call outcomes, analyze call flow patterns with the Sankey diagram, filter by call reasons and other dimensions, and export data for further analysis.

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Calls table

The calls table lists every AI-handled call with key details:
ColumnDescription
DateWhen the call was received.
CustomerThe caller’s name and phone number.
DurationLength of the call.
Call ResultThe outcome (booked, transferred, not booked, etc.).
Avoca Call ReasonThe reason classified by Avoca’s AI.
Team Call ReasonYour team’s configured call reason, if applicable.
Transfer DestinationWhere the call was transferred, if applicable.
TagsCoach tags applied to the call (up to 3 visible, with overflow indicator).
Hover over a tag badge to see the AI’s reasoning for why that tag was applied.

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Team call reasons

If your team uses call-reason-based bookability, the calls table displays two call reason columns:
  • Avoca Call Reason — The reason classified by Avoca’s AI model.
  • Team Call Reason — The reason mapped to your team’s configured call reason list.
You can filter by either column independently using the sidebar filters.

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Call flow diagram

The Sankey diagram visualizes how calls flow from intake to outcome. Toggle between two views:
  • Contained view — Shows only calls handled entirely by Avoca without transfer.
  • Lead view — Shows all lead calls and their outcomes.
Click any node in the diagram to filter the calls table to that segment. Hover over a node to see a breakdown by call reason. The diagram accounts for transferred calls that were booked by Avoca before the transfer, displaying a “also transferred” annotation on the Booked node.

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Filtering calls

The filter sidebar includes the following options:
  • Date range — Select a custom date range.
  • Call result — Filter by booked, not booked, transferred, etc.
  • Call type — Inbound, outbound, or specific call types.
  • Call reason — Filter by Avoca or team call reasons.
  • Transfer destination — Filter by where calls were transferred.
  • Tags — Filter by Coach tags applied to calls.
  • Business hours — Toggle to show only calls during business hours.
Active filters appear as dismissible pills. Click any pill to remove that filter.

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Exporting data

Click Export Data to download a CSV of all filtered call data. The export includes:
  • All visible table columns
  • Transfer destination names (resolved from phone numbers)
  • Call metadata for further analysis in spreadsheet tools

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Call details

Click any row to open the call details panel, which shows:
  • Full call transcript
  • Call recording playback
  • Customer information
  • Booking details (if applicable)
  • Transfer information (if applicable)
  • Coach tags with reasoning
Avoca employees also see an Open Call Debugger button linking to the admin call-debugger tool.
Last modified on April 8, 2026