Agent Performance
- Gives a high level overview of your team strengths and weakness based on the rubric you provided
- Based on the filters chosen the metrics dashboard will showcase call data
Agent Details
- Select the agent you want to review to open a detailed view.
- Using the selected date range, the agent’s calls are evaluated against the grading rubric.
- This view is ideal for manager–agent 1:1s and helps maintain transparency across the team.
- This view is ideal for manager–agent 1:1s and helps maintain transparency across the team.