Overview
Campaign preferences let you save default settings for phone numbers and business unit behavior. When you create a new campaign, these defaults are pre-filled so you do not have to configure them each time.Before you start
- You need access to the Avoca dashboard with admin or manager permissions.
- Navigate to Configure → Campaigns, then select the Preferences tab.
Business unit defaults
By default, Avoca asks whether your business units are specific to service areas each time you create a campaign. You can save a default to skip this step.Set business unit behavior
Under Business Units, choose one of the following from the dropdown:
- Ask during campaign creation — Avoca asks each time (default).
- Yes, they are service-area specific — Business units are always tied to specific service areas.
- No, use one shared selection — The same business units apply across all service areas.
Phone number defaults
You can assign default marketing and customer care phone numbers for each service area. New campaigns will automatically use these numbers.Locate your service area
Under Phone Numbers, find the service area you want to configure. Service areas are listed alphabetically.
Select phone numbers
For each service area, choose a Marketing phone number and a Customer Care phone number from the dropdown menus.Each phone number displays its name and a badge indicating its type:
- Scaled (green) — Full-featured number with higher throughput.
- Limited (blue) — Standard number with basic capabilities.