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Overview: Employee Contacts vs. Members

  1. Employee Contacts are used for notifications (calls, on-call alerts, reports).
  2. Members are users who have access to the Avoca dashboard.
  3. This process covers how to add employee contacts, either manually or by importing them from ServiceTitan.

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Accessing Employee Contacts in Avoca

1
Open your Avoca dashboard.
2
Click on the Settings tab.
3
Scroll down to the Employee Contacts section.

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Manually Add an Employee Contact

1
In the Employee Contacts section, locate the light blue “Add Employees” button.
2
Click Add Employees.
3
Enter the employee’s information:
  • Name
  • Email address (required)
  • Phone number (optional, but recommended for on-call notifications)
  • Team type
  • ServiceTitan ID (if applicable)
4
Review the notification preferences (these can be adjusted later).
5
Save the employee contact.
6
Once saved, the employee will appear on the Employee Contacts list

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Import Employee Contacts from ServiceTitan

1
If your employee contacts already exist in ServiceTitan, navigate to the purple ST Technicians button.
2
Select the technicians you want to add.
3
Review the list of technicians that appear at the top.
4
Click Import Selected.
5
The selected technicians will automatically be added to your Employee Contacts list.

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Section 4: Configure Notification Preferences

1
Review the list of available notification options for each employee.
2
For most managers and admins, it is recommended to:
  • Enable Receive Every Call Report Email
  • Check all boxes under Responder
3
If you use the Simple Scheduler product:
  • Enable the corresponding notification option.
4
To monitor after-hours and on-call activity:
  • Enable Will Receive Call with On-Call Notification
Last modified on February 19, 2026