The knowledge base is where you define the information your AI voice assistant uses during calls. It includes your business details, service offerings, scheduling rules, and custom agent configurations. Changes you make here are deployed to your live assistant.Documentation Index
Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
Use this file to discover all available pages before exploring further.
Navigate to Configure → Knowledge Base in the dashboard sidebar to access this feature.
Overview
The knowledge base page displays all of your voice assistant configurations. Each assistant configuration includes:- Business information and service details
- Scheduling and availability rules
- Agent behavior settings (transfer options, additional questions, action configs)
- Deployment status and version history
Editing your knowledge base
Select a configuration
Click on the assistant configuration you want to edit. The editor opens with all sections expanded.
Make your changes
Update the relevant sections — business information, scheduling, agent variables, or other fields. Changes are saved as a draft until you deploy.
Key sections
Business information
Define your company name, address, service areas, operating hours, and other details your assistant references during calls.Scheduling
Configure booking windows, appointment types, and availability rules that your assistant uses to schedule jobs. You can set schedules per day of the week with specific time slots.Agent configuration
Customize how your assistant behaves during calls:| Setting | Description |
|---|---|
| Transfer options | Define when and where the assistant should transfer calls. |
| Additional questions | Add custom questions the assistant asks during calls. |
| Action configuration | Control what actions the assistant can take (e.g., booking, creating customers). |
| Toggle settings | Enable or disable specific behaviors like emergency handling or fee collection. |