The new dashboard is being rolled out progressively. If you do not see these features, contact your Avoca representative to get access.
Key areas
Conversations
Manage text and messaging conversations with unified status tracking, assignee filtering, and inline booking details.
AI calls
Review AI-handled calls with team call reasons, advanced filters, Sankey flow diagrams, and CSV exports.
KPI dashboard
Track booking rates, transfer rates, and AI-handled call metrics.
Warm transfers
Brief your team before connecting a caller with warm transfer.
Team alerts
Configure email notifications for leads, bookings, and escalations.
Knowledge base
Configure your AI assistant’s business information, scheduling rules, and agent behavior.