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Even though you may have approvals for some phone numbers already, A2P/10DLC campaign approvals cannot be carried over to Avoca. Each campaign submission is unique for each vendor.
IMPORTANT:This entire approval process can take several weeks, so please ensure that the information submitted is accurate, thorough, and achieves the criteria outlined on the Compliance page. If the A2P/10DLC campaign submission gets rejected, the process will have to start over.

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Step-by-Step Instructions

1
Sign-in to your team
2
Go to Settings > Compliance on the left navigation menu
3
Fill out the Business Information section. The information submitted should match the latest official legal/financial documents of the company.
4
Fill out the Business Address section. The information submitted should match the latest official legal/financial documents of the company.
5
Fill out the Authorized Representative section. The person identified as the authorized representative should be reachable by the phone number and email address provided.
6
In the Policy URL section, copy and paste the terms & conditions and privacy policy URL’s into the fields. If you are missing either, you can submit the same URL’s for both. Then, click Verify & Save to see if all the criteria are met.
7
In the Opt-in Screenshots section, take screenshots of your online scheduler, webchat, web form, or any pages that collect opt-in consent. The page you screenshot should include the consent language and unchecked opt-in checkbox.
8
Review your compliance criteria
  • If every criteria is green ✅: You have successfully completed the pre-requisites for A2P campaign submission.
  • If any criteria is red ❌: Click the toggle below for next steps.
1
Review the Templates & Examples section, which provides guidance for successfully achieving the criteria.
2
Consult your legal team for approved language.
3
Apply the necessary changes on your website.
4
Resubmit the URL’s in step 6 and screenshots in step 7, and check if any further steps are required.
Note:This is general guidance, so completing these items do not guarantee that your A2P campaign submission will be approved. Ultimately, A2P campaign submission approval relies on a compliant website and policy pages.

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Need Help?

If you have questions about approvals or filling out the Compliance page, please reach out to your designated Avoca CSM/TAM for assistance. Related Guides:

How to Grant Avoca Access to Google Local Services Ads (GLSA

Last modified on February 19, 2026