ServiceTitan provides you with a DialPad where the phone set up happens if your provider is PhonesPro
In DialPad, navigate to Settings > Main Line Scroll down to Call Routing and click on Edit Call Routing Find the Fallback Options.NOTE:If your Fallback is set to another internal contact center, you may want to set up Avoca call forwarding in the Contact Center menu instead of on the main line. In this case, setting it up on the main line may cause issues.
Click on “To a team member, room phone, or external number.a. Add your Avoca number (your Customer Success Manager will provide this for you). Press Enter Next go to the Closed Hours Routinga. Click on “To a team member, room phone, or external number.”b. Add your Avoca number Make sure that you get a ‘Changes Saved!’ notification Troubleshooting
If you are not seeing the option to add Fallback Options in the Main Line, that could mean that you are routing differently to a default Contact Center
Find the default Contact Center Follow the steps above from the Contact Center, to set up the Fallback
Last modified on February 19, 2026
