The enterprise calls dashboard is available to enterprise accounts in the new dashboard at dashboard.avoca.ai. Navigate to the enterprise view and select Calls in the sidebar.
Overview
The enterprise calls page includes:- Sankey flow diagram showing how calls flow from intake through classification to outcome across all teams
- Call logs table with team-level grouping and drill-down
- Filter sidebar for narrowing results by team, date range, call outcome, and other criteria
- Active filter pills showing which filters are currently applied
- CSV export for downloading filtered call data
- Auto-refresh to keep the data current
Viewing enterprise calls
Open the enterprise view
From the workspace selector in the new dashboard, select your enterprise. The enterprise sidebar will appear with enterprise-specific navigation.
Review the Sankey diagram
The top of the page shows a flow diagram of how calls are routed and resolved across all teams. Use this to spot patterns in call handling.
Filter the call logs
Open the filter sidebar to narrow results by team, date range, call outcome, or other criteria. Active filters appear as pills above the table for quick reference.
Drill down into a team
Click a team name in the call logs to view calls specific to that team. A drill-down banner appears at the top confirming which team you are viewing.
Exporting data
To export the current filtered call data:- Apply any filters you need
- Click the Export CSV button
- The download includes all columns visible in the current view