List enterprise support tickets
curl --request GET \
--url https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets \
--header 'Authorization: Bearer <token>'import requests
url = "https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": [
{
"id": 123,
"team_id": 123,
"created_at": "2023-11-07T05:31:56Z",
"call_id": "<string>",
"text_conversation_id": "<string>",
"zendesk_ticket_id": 123,
"zendesk": {
"subject": "<string>",
"status": "<string>",
"priority": "low",
"classification": "break_fix",
"original_reported_task": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z"
}
}
],
"pagination": {
"cursor": "<string>",
"has_more": true,
"limit": 123
},
"meta": {
"enterprise_id": 123,
"team_ids": [
123
]
}
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}Support Tickets
List enterprise support tickets
List support tickets across the enterprise’s accessible teams, ordered by creation time. Reporter identities, Zendesk tags, and internal agent links are intentionally omitted. Requires an enterprise_all_teams key with the read:support_tickets permission; single-team and portfolio keys receive 403.
GET
/
api
/
v1
/
enterprise
/
{enterpriseId}
/
support-tickets
List enterprise support tickets
curl --request GET \
--url https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets \
--header 'Authorization: Bearer <token>'import requests
url = "https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://enterprise-api.avoca.ai/api/v1/enterprise/{enterpriseId}/support-tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": [
{
"id": 123,
"team_id": 123,
"created_at": "2023-11-07T05:31:56Z",
"call_id": "<string>",
"text_conversation_id": "<string>",
"zendesk_ticket_id": 123,
"zendesk": {
"subject": "<string>",
"status": "<string>",
"priority": "low",
"classification": "break_fix",
"original_reported_task": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z"
}
}
],
"pagination": {
"cursor": "<string>",
"has_more": true,
"limit": 123
},
"meta": {
"enterprise_id": 123,
"team_ids": [
123
]
}
}{
"error": "<string>",
"message": "<string>"
}{
"error": "<string>",
"message": "<string>"
}Authorizations
API key in the format avoca_<64 hex characters>
Path Parameters
The enterprise ID
Query Parameters
Filter to one accessible team
Required range:
x >= 1Only rows on/after this ISO 8601 timestamp
Only rows before this ISO 8601 timestamp
Include designated internal QA/test teams in multi-team aggregations (default false)
Opaque pagination cursor from the previous response's pagination.cursor
Results per page (default 50, max 100)
Required range:
1 <= x <= 100Was this page helpful?