> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create technician shifts

> Give each technician a shift in ServiceTitan so Avoca knows when they can take jobs.

A shift tells ServiceTitan when a technician works. If your team uses shifts, a technician without one adds no bookable hours, so Avoca has nothing to offer for them. In ServiceTitan, go to **Schedule → Technician Shifts**.

## Create a shift

**1. Open Technician Shifts**

In ServiceTitan, go to **Schedule → Technician Shifts**.

**2. Start a new shift**

Select **Create Shift** and choose the regular shift type.

**3. Pick the technician and times**

Choose the technician, the title, the dates and the start and end times.

**4. Repeat it if it's weekly**

Set how often it repeats, then save. Each repeat becomes its own shift.

Do this for every technician who should take jobs. Office staff don't need shifts. For time off, use **Create Shift → Time Off**.

You need the **Edit technician shifts** permission in ServiceTitan.

> [!WARNING]
>
> Keep shifts current. Avoca looks at the next 14 days. When shifts run out, your assistant stops finding times for those technicians.

## Test it

**1. Open the Dispatch Board**

Each shift shows as a bar. Check that every technician who should take jobs has one for the coming days.

**2. Open Call Booking**

Pick a job type those technicians can do. You should see times inside their shifts.

## More options

> [accordion] What does Avoca check?
>
> During setup, **Technician shifts** checks that your technicians have a regular shift in the next 14 days. It flags a gap when fewer than half of them do.

> [accordion] I don't see Technician Shifts in ServiceTitan
>
> The feature may not be turned on for your account. Ask your ServiceTitan contact to turn it on.

> [accordion] We don't use shifts
>
> Accounts that don't use technician shifts fall back to business hours. If you want shifts to control availability, turn them on in ServiceTitan first.

> [accordion] I need after-hours coverage
>
> Use on-call shifts. See [Create on-call shifts](https://help.avoca.ai/servicetitan/on-call-shifts.md).