> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up ServiceTitan so Avoca can read your board

> Avoca can check ServiceTitan for open times with Get Availability (ACP) or Get Adaptive Availability (AdCap). Here is what to set up in ServiceTitan first.

Avoca books into the times ServiceTitan shows as open. For that to work, your board has to be set up in ServiceTitan itself: business units, technicians, shifts, arrival windows and skills. If one of those is missing, Avoca sees an empty board and can't offer the right times.

## Which system do you use?

Avoca works with both of ServiceTitan's availability tools.

* **Get Availability** is Adjustable Capacity Planning (ACP).
* **Get Adaptive Availability** is Adaptive Capacity (AdCap).

To find out which one your team uses, open **Call Booking** in ServiceTitan, pick any job type and business unit, and look at the button your CSRs click. Both can be turned on at once, so go by the button your team actually uses, not by which settings page you can see.

If your team uses neither button, choose **Use custom arrival windows** in Avoca. Avoca then offers the windows you set and creates the job unassigned, so your dispatch team routes it.

## What to set up in ServiceTitan

Do these in order. Each one has its own guide.

**1. Business units and technicians**

Every business unit that takes bookings needs technicians assigned to it. See [Set up business units and assign technicians](https://help.avoca.ai/servicetitan/business-units.md).

**2. Zones**

Only needed if technicians cover different areas. See [Set up zones and assign technicians to them](https://help.avoca.ai/servicetitan/zones.md).

**3. Technician shifts**

A technician with no shift adds no bookable hours. See [Create technician shifts](https://help.avoca.ai/servicetitan/technician-shifts.md).

**4. On-call shifts**

Only needed if you take after-hours bookings. See [Create on-call shifts](https://help.avoca.ai/servicetitan/on-call-shifts.md).

**5. Skills**

If you route jobs by skills, give each job type the skills it needs and give your technicians the same ones. Job types that route by business unit alone don't need skills. See [Set up skills](https://help.avoca.ai/servicetitan/skills.md).

**6. Arrival windows**

These are the time slots Avoca offers. See [Set up arrival windows](https://help.avoca.ai/servicetitan/arrival-windows.md).

> [!WARNING]
>
> Changes you make in ServiceTitan change which times your assistant can offer on live calls. Make them when you can check the result, then test it.

## Check it in Avoca

When you set up Avoca, the **Verify / readiness** step checks your **Technician shifts**, **Arrival windows** and **Technician business-unit coverage**. Fix anything that fails in ServiceTitan, then check again. You can also select **Return later** and come back.

## Test it

**1. Pick a job that should be bookable**

Choose a job type and business unit that have technicians, shifts and an arrival window.

**2. Look at the times**

In ServiceTitan, open **Call Booking** and use the same button your team uses. These are the times ServiceTitan has open.

**3. Call your assistant**

Ask to book that job and compare. Avoca also follows your [booking windows](https://help.avoca.ai/responder/booking-windows.md), so if a time is open in ServiceTitan but your assistant doesn't offer it, check those next.

## More options

> [accordion] Some of my ServiceTitan menus look different
>
> ServiceTitan moves menus between versions. If a path in these guides doesn't match your account, search for the setting's name in ServiceTitan, or ask your ServiceTitan contact.

> [accordion] Some Adaptive Capacity settings can only be checked in ServiceTitan
>
> Avoca can't see every AdCap setting. Your strategic rules, which technicians count toward capacity, and the capacity threshold are only visible in ServiceTitan, so double-check those there.

> [accordion] I still need help
>
> [Open a support ticket](https://help.avoca.ai/getting-started/open-a-support-ticket.md) with the job type, business unit, date and the times you expected.