> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create on-call shifts

> Create on-call shifts in ServiceTitan and turn on the Adaptive Capacity setting that counts them, so after-hours bookings follow real technician coverage.

On-call shifts are for after-hours work. When they count, only the technicians on call can take after-hours jobs, so one technician on call means only a couple of jobs can book overnight. Skip this guide if you don't take after-hours bookings.

## Create an on-call shift

**1. Open Technician Shifts**

In ServiceTitan, go to **Schedule → Technician Shifts**.

**2. Start a new shift**

Select **Create Shift** and choose the on-call shift type.

**3. Pick the technician and times**

Choose the technician, the dates and the start and end times. Set how often it repeats if you run a rotation.

**4. Save**

On the Dispatch Board, on-call shifts show in orange.

## Turn on on-call shifts in Adaptive Capacity

If your team uses **Get Adaptive Availability**, ServiceTitan only counts on-call shifts when the setting for them is on.

**1. Open Adaptive Capacity settings**

In ServiceTitan, go to **Settings → Adaptive Capacity → Settings**.

**2. Turn on on-call shifts**

Turn on **Default to include On Call Technician Shifts in Availability Calculation**.

**3. Save**

Save your changes.

> [!WARNING]
>
> If this setting is on, keep your on-call shifts created and up to date. After-hours availability follows whatever on-call shifts exist.

## Test it

**1. Look after hours**

In ServiceTitan, open **Call Booking** and look at an evening or weekend time that has an on-call shift.

**2. Check the open times**

Pick a job type and check that the after-hours times you expect are open. How many jobs fit depends on the hours available and how long the job takes, not only on how many technicians are on call.

## More options

> [accordion] What does Avoca check?
>
> During setup, Avoca looks for on-call shifts in the next 14 days. This check is optional. It only matters if you want after-hours bookings limited by real technician availability.

> [accordion] Can Avoca text my on-call technician?
>
> Yes. Avoca can pull your ServiceTitan on-call shifts into the On-Call Calendar so the right technician gets emergency notifications. See [Set up the On-Call Calendar](https://help.avoca.ai/business-info/on-call-calendar.md).

> [accordion] I use Get Availability (ACP)
>
> The setting above is part of Adaptive Capacity. If your team uses ACP, check with your ServiceTitan contact how on-call time is handled in your account.