> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up business units and assign technicians

> Create your business units in ServiceTitan and put each technician in the right one so Avoca can book them.

A business unit is a division of your company, like Service, Install or Maintenance. Avoca uses them to know which technicians can take which jobs. In ServiceTitan, find them under **Settings → Operations → Business Units**.

## Create a business unit

**1. Open Business Units**

In ServiceTitan, go to **Settings → Operations → Business Units**.

**2. Add the unit**

Select **Add**, give it a name and choose its trade.

**3. Fill in the defaults and save**

Add the details ServiceTitan asks for, like the default job types, then save.

You need the **Edit Business Units** permission in ServiceTitan to do this.

## Assign technicians to it

You assign a technician from their own profile, not from the business unit.

**1. Open the technician**

In ServiceTitan, open **Settings**, then **Employees & Technicians**, and select the technician.

**2. Choose their business unit**

Pick the business unit they work in. A technician can be in only one.

**3. Save**

Repeat for each technician who should take jobs.

Leave a technician unassigned only if they work across every business unit.

> [!WARNING]
>
> Avoca can't book a business unit that has no technicians. If a business unit takes bookings but nobody is assigned to it, calls for that unit may get no times.

## Test it

**1. Open Call Booking**

In ServiceTitan, pick a job type in that business unit.

**2. Check for open times**

You should see times from the technicians you assigned. If you see none, check their shifts and skills next.

## More options

> [accordion] What does Avoca check?
>
> During setup, **Technician business-unit coverage** looks at each business unit that has job types and checks that a technician is in it. It also flags it when none of your technicians are assigned to a business unit.

> [accordion] Do unassigned technicians count?
>
> That depends on your ServiceTitan Adaptive Capacity settings, which Avoca can't see. Check them in ServiceTitan if you leave technicians unassigned.

> [accordion] Which business units can my assistant book?
>
> You choose that in Avoca. See [Catalog and service areas](https://help.avoca.ai/business-info/catalog-and-service-areas.md).