> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure booking windows

> Set the service types, availability, and holiday rules that control when Avoca can offer appointments.

Open **Settings → Business Info → Booking Windows** to define the appointment options Avoca can offer. Booking Windows works with your CRM catalog and Responder configuration; it does not replace the CRM's underlying job types or business units.

## Service & Appointment Types

Use **Service & Appointment Types** to define how services map to the appointment choices presented by Avoca. Review the service name, duration, appointment behavior, and any relevant recurring-service or emergency handling.

Keep customer-facing names clear and ensure each option maps to the intended CRM records.

## Business Units & Availability

Use **Business Units & Availability** to control when work is available for each business unit or service grouping.

1. Select the relevant unit or grouping.
2. Review the days and time windows offered.
3. Confirm any capacity-bypass or emergency behavior is intentional.
4. Save the configuration.
5. Test one request inside availability and one outside it.

## Holidays

Use **Holidays** to add exceptions to normal availability. Set each holiday to **No Booking**, **Regular Booking**, or **Emergency Only Booking**, then review its service and appointment scope and transfer behavior. Review holiday rules before each seasonal schedule change.

<Warning>
  A holiday or capacity override can affect live booking choices. Verify dates, timezone, and the affected business units before saving.
</Warning>

## Verify Responder behavior

After changing Booking Windows:

1. Review **Responder → Functionality** and **Responder → Bookability** for rules that may further limit booking.
2. Run a simulation for the intended service, date, and customer situation.
3. Confirm the agent offers only valid windows.
4. Confirm the resulting booking uses the correct service, appointment type, and business unit.

If no slots appear, check CRM availability, service mappings, business-unit rules, holidays, and Responder bookability before widening the schedule.