> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer notifications

> Send automatic texts to your customers about their appointments.

Customer notifications are automatic texts to your customers about their jobs, like a booking confirmation or a reminder the day before. They go out on their own when something happens in ServiceTitan.

Find them at **Products → Outbound → Customer Notifications**.

> [!NOTE]
>
> You'll see this tab if you use ServiceTitan, or if you use AccuLynx and your Avoca team has turned on appointment confirmations. You also need access to workflows.

## Set up a notification

**1. Pick a notification**

Open **Customer Notifications** and select the card you want:

* **Job Scheduled:** when a new job is booked.
* **Job Cancelled:** when a job is cancelled.
* **Job Rescheduled:** when a job time changes.
* **Appointment Reminder:** a reminder before the appointment.

**2. Write your message**

Each card comes with a message already written. Edit it in **Customize the SMS message**. Select a variable, like `{COMPANY_NAME}` or `{ARRIVAL_WINDOW}`, to add it. Avoca fills in the real details when it sends.

**3. Choose who gets it (optional)**

Open **Filters** to send only for certain business units or job types. Leave everything on **All** to send for every job.

**4. Choose a phone number**

Pick a **Phone Number** to send from. If you don't see one, create a new phone number first.

**5. Save and turn it on**

Select **Save**, then switch the notification on and confirm with **Enable Notifications**. Saving doesn't turn it on.

Notifications only go out for things that happen after you turn them on.

## Set up reminders

On the **Appointment Reminder** card, choose how long before the appointment to send it, in hours or days. Select **Add Reminder** if you want more than one, like a day before and a few hours before. Save each reminder, then switch it on.

Turn on **Skip if booked within this period of the appointment** if you don't want a reminder going out right after someone books last minute.

> [!WARNING]
>
> If you also use Dispatching ETA messages, don't turn on both for the same event. Customers could get the same text twice.

> **I use AccuLynx**
>
> Appointment confirmations ask customers to confirm a sales or inspection visit. Turn on **Enable confirmations**, choose a **Sending number**, and pick **When to send**. You can edit the three messages: the request, the reply when a customer confirms, and the reply when your team needs to follow up.
>
> Replies show up in your messages. Avoca doesn't change your AccuLynx calendar, so your team handles any reschedule or cancel requests. Only team admins can change these settings.