> ## Documentation Index > Fetch the complete documentation index at: https://help.avoca.ai/llms.txt > Use this file to discover all available pages before exploring further. # Set up Thumbtack > Connect Thumbtack so Avoca replies to your Thumbtack leads. Connect your Thumbtack account and Avoca replies to your Thumbtack leads for you. You set it up yourself in **Products → Speed-to-Lead → Settings**. Once it's live, Thumbtack conversations show up in **Channels → Messages** with your others. ## What you need * A Thumbtack login for the business or businesses you want Avoca to cover * A browser that allows pop-ups from the Avoca dashboard, because Thumbtack's sign-in opens in a small window * A role in Avoca that can edit Speed-to-Lead settings > [!NOTE] > > Already get Thumbtack leads through ServiceTitan, email, or a webhook? That setup keeps working until you save your businesses in Step 1 below. Only follow this page if you want to switch to the Thumbtack connection. See the last accordion below. ## Step 1: Sign in to Thumbtack and pick your businesses **1. Open Thumbtack setup** Go to **Products → Speed-to-Lead → Settings** and open **Thumbtack**. On the first step, **Leads Ingestion**, you'll see **Connect your Thumbtack account**. **2. Connect Thumbtack** Select **Connect Thumbtack**. A Thumbtack window opens. Sign in and approve access. If nothing opens, allow pop-ups for the dashboard and try again. **3. Choose your businesses** Back in Avoca, your Thumbtack account shows a **Connected** badge and a checkbox for each business. Tick every business you want Avoca to reply for. **4. Save** Select **Save businesses**. You'll see **Thumbtack businesses saved**. Saving connects these businesses to Thumbtack. If you were using another setup, saving replaces it. If a business is already connected to another Avoca team, you'll see **Already connected to another team** and it won't be added here. Ask your Avoca team to sort it out. ## Step 2: Choose a workflow for each business A workflow is the first message and follow-ups Avoca sends to a new Thumbtack lead. Each business gets its own. **1. Open Configurations** Go to the **Configurations** step. Your businesses are listed on the left under **Thumbtack accounts**. Select one. **2. Pick a workflow** Under **Workflow**, choose a published workflow. A workflow marked **Draft** has to be published before you can pick it. **3. Create one if you need it** If the list is empty, select **Create workflow**, enter a **Workflow name**, and build it in the tab that opens. Choose the **native messaging** type. See [Create a workflow](https://help.avoca.ai/outbound/workflows.md). When you come back, refresh the list and your workflow is there. **4. Repeat for each business** Pick a workflow for every business you saved. You can set up one now and come back for the rest. > [!NOTE] > > If you use ServiceTitan, you can also choose a **ServiceTitan campaign** and **Job tags** for each business. They're optional. Select **Update mappings** to save them. ## Step 3: Go live > [!WARNING] > > Going live lets your assistant reply to real Thumbtack customers without anyone approving each message. It also turns on **AI replies** for each business you launch. Check your workflow first. **1. Select Go live** On **Configurations**, select **Go live**. It's available once at least one business has a published workflow. When it works, you'll see a message that Thumbtack is live and a green **Live** badge. **2. Check AI replies** Open **Additional Settings**. Under **AI replies**, each business has its own switch. Turn it off for a business if you'd rather your team answer its Thumbtack leads. ## Step 4: Turn on alerts When a conversation needs a person, Avoca hands it to your team. Turn on the alert so someone hears about it. **1. Open your alerts** Open **Team Notifications** in the sidebar, under **Settings**. See [Set up Team Notifications](https://help.avoca.ai/getting-started/set-up-team-notifications.md). **2. Turn on Escalated conversation** Find **Thumbtack**, turn on **Escalated conversation**, and choose who gets it. **Thumbtack** shows up once a Thumbtack account is connected. ## Test it 1. Send a test request to your business through Thumbtack, or wait for the next real lead. 2. Open **Channels → Messages** and check the conversation is there, marked **Thumbtack**. 3. Read the first message. If it isn't what you want, change the workflow. ## What's next * Work your conversations in [Manage the message board](https://help.avoca.ai/outbound/message-board.md). * See how leads and sources fit together in the [Speed-to-Lead overview](https://help.avoca.ai/speed-to-lead/overview.md). ## More options > [accordion] It says Needs reconnect > > Your Thumbtack sign-in has expired. Select **Reconnect** on the **Thumbtack account** card and sign in again. > [accordion] Add another Thumbtack account > > Select **Connect another Thumbtack account** at the bottom of **Leads Ingestion**. Then tick its businesses and select **Save businesses**. > [accordion] Change which businesses Avoca covers > > Open **Leads Ingestion**, tick or untick businesses, and select **Save businesses**. The button stays grey until you change something. > [accordion] Change what your assistant says > > Under **Additional Settings**, select **Thumbtack agent**. It opens **Settings → Agents → Messaging**, where you can edit the **Objectives**. > [accordion] Disconnect Thumbtack > > On the **Thumbtack account** card, select **Disconnect**, then **Yes, disconnect**. > [accordion] I already use Thumbtack through ServiceTitan, email, or a webhook > > In your Thumbtack setup you'll see **Native Thumbtack is available** and a **Switch to native** button. Selecting **Save businesses** replaces your current setup and connects your businesses to Thumbtack. Replies stay off until you set up a workflow and select **Go live**, which starts the workflows and turns on AI replies for the businesses you launch. Select **Keep current setup** to stay as you are. > > To go back to ServiceTitan, email, or a webhook, select **Use ServiceTitan, email or webhook instead** on the first step. Select **Back to Thumbtack connect** to return. > [accordion] I don't see Thumbtack in Speed-to-Lead > > Speed-to-Lead only appears if it's turned on for your team and your role can view it. Ask your Avoca team to check.