> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Emergency Call - Water Leak - V3 Voice [Erin]

> A new customer with an active water-heater leak completes safety checks and books same-day service.

## Overview

A new customer calls with an active water-heater leak. AI agent Erin walks through safety checks, verifies the service area, and gathers diagnostic details before booking a same-day appointment, even as the caller is pressed for time.

<Note>
  You may hear beeps and skips where customer PII was removed from the call.
</Note>

## Key Highlights

* **Leads with safety:** First confirms whether the leak has stopped and the water has been shut off before moving into scheduling
* **Handles a privacy question smoothly:** When asked for the company's exact address, provides service-area information without stalling the call
* **Keeps pace with a rushed caller:** Recognizes that the caller needs to get off the phone and moves directly to booking without insisting on unanswered diagnostic questions

## Audio Demo

<iframe src="https://share.descript.com/embed/W7Wj24MFBqb" width="640" height="360" frameBorder="0" allowFullScreen />