> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitoring, Logging, and Resilience

> How Avoca approaches operational monitoring, audit evidence, backups, and service resilience.

# Monitoring, Logging, and Resilience

## Logging and Monitoring

Avoca collects application, infrastructure, deployment, authentication, and security events needed to operate the service, investigate incidents, and support its control program. Access to logs is restricted according to role, and sensitive values should not be written to logs.

Monitoring is designed to surface conditions such as:

* Elevated error or latency rates
* Failed or suspicious authentication activity
* Unexpected infrastructure or deployment changes
* Provider degradation
* Security findings that require investigation

Retention varies by system, event type, operational need, and contractual or legal requirement. Customers with a specific retention requirement should confirm it during security or integration review.

## Backup and Recovery

Critical data stores use managed backup and recovery capabilities appropriate to their role. Backup configuration, retention, and restoration procedures are reviewed as part of the continuity program.

Recovery objectives depend on the affected service and customer agreement. Architecture-specific requirements should be confirmed during implementation rather than inferred from a generic platform target.

## Service Resilience

Avoca uses managed cloud services, environment separation, scaling controls, provider monitoring, and operational response procedures to support service availability. When a dependency is degraded, the expected behavior depends on the workflow; an integration may retry, queue work, return a controlled error, or fall back to a manual process.

## Custom-Integration Expectations

For a custom integration, both teams should agree on:

* Request timeouts and retry behavior
* Idempotency and duplicate prevention
* Health and readiness checks
* Error shapes and correlation identifiers
* Monitoring ownership and escalation paths
* Maintenance and incident communication
* Recovery and data-reconciliation procedures

Do not treat example health endpoints, latency values, or retention periods in an implementation plan as contractual commitments unless they are included in the signed integration agreement.