> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceTitan and Housecall Pro Phones

> Forward ServiceTitan phone numbers, Contact Center Pro, or Housecall Pro phone numbers to Avoca

Use this page if your main line is a phone number from your CRM. If you use **ServiceTitan Phones Pro**, your routing lives in Dialpad: follow the [Dialpad guide](https://help.avoca.ai/config/call-forwarding/dialpad.md).

> [!NOTE]
>
> Your Avoca forwarding number is provided by your Avoca Customer Success Manager or Technical Account Manager.

## ServiceTitan phone numbers

**Settings > Phones > Phone Numbers** sets one forwarding destination for each number, or a default for all numbers.

* **Avoca answers first:** set the destination to your Avoca number. Every call goes to Avoca right away.
* **Overflow or after hours:** this screen cannot ring your office first. Keep ServiceTitan pointed at the line it already forwards to, and set no-answer, busy, and closed-hours forwarding on that line with your carrier. See [Phone Carriers](https://help.avoca.ai/config/call-forwarding/phone-carriers.md). Your tracking keeps working because calls still pass through ServiceTitan first.

> [!WARNING]
>
> Set the forward on the carrier line behind ServiceTitan, not on the tracking numbers. Use no-answer, busy, and closed-hours forwarding rather than forward-all, or your team will never ring first.

**Emergency Fallback is not overflow.** **Settings > Phones > Emergency Fallback** is a manual emergency mode that rings CSR cell phones. Its ring setting does not make your office ring before Avoca.

## ServiceTitan Contact Center Pro

Enter your Avoca number as the forwarding number in Contact Center Pro. Callers hear a short music clip, not a ring, while the call is handed to Avoca.

## Housecall Pro

Forwarding is set in Housecall Pro's **Call Flow**:

**1. Open Call Flow**

In Housecall Pro, go to **Settings > Call Flow > Incoming Call**.

**2. Forward closed hours to Avoca**

Under **During Closed Hours**, click **Add a Step**, choose **Forward To > External Number**, and enter your Avoca number.

**3. Add overflow (optional)**

Add the same **Forward To > External Number** step at the end of the open-hours path, after the step that rings your team.

## Test

Call each number you changed from a cell phone that is not saved in your CRM, during business hours and after hours. Confirm the call shows in your CRM and reaches Avoca when it should.