> ## Documentation Index > Fetch the complete documentation index at: https://help.avoca.ai/llms.txt > Use this file to discover all available pages before exploring further. # List enterprise support tickets > List support tickets across the enterprise's accessible teams, ordered by creation time. Reporter identities, Zendesk tags, and internal agent links are intentionally omitted. Requires an `enterprise_all_teams` key with the `read:support_tickets` permission; single-team and portfolio keys receive 403. ## OpenAPI ````yaml /api-reference/openapi.json get /api/v1/enterprise/{enterpriseId}/support-tickets openapi: 3.1.0 info: title: Avoca Enterprise API description: >- Read-only programmatic access to Avoca data: calls and recordings, transcripts, leads, coach evaluations, Simple Scheduler sessions and analytics, outbound texting activity, and enterprise support tickets. version: 1.4.0 servers: - url: https://enterprise-api.avoca.ai security: - bearerAuth: [] tags: - name: Calls description: Call records, recordings, transcripts, and pre-call transfers - name: Leads description: Unified leads (v0) and the canonical leads feed (v1) - name: Teams description: Teams accessible to the API key - name: Coach description: Coach (QA) call evaluations and rubrics - name: Scheduler Analytics (v0) description: Simple Scheduler analytics — legacy flat endpoints - name: Sessions & Bookings description: v1 scheduling-widget sessions and completed bookings - name: Analytics (v1) description: v1 funnel, UTM, service-area, and issue-type analytics - name: Outbound Texting description: Campaign text and subscription-event feeds for BI ingestion - name: Support Tickets description: Customer-safe enterprise support-ticket feed paths: /api/v1/enterprise/{enterpriseId}/support-tickets: get: tags: - Support Tickets summary: List enterprise support tickets description: >- List support tickets across the enterprise's accessible teams, ordered by creation time. Reporter identities, Zendesk tags, and internal agent links are intentionally omitted. Requires an `enterprise_all_teams` key with the `read:support_tickets` permission; single-team and portfolio keys receive 403. operationId: listEnterpriseSupportTickets parameters: - name: enterpriseId in: path required: true description: The enterprise ID schema: type: integer - name: team_id in: query description: Filter to one accessible team schema: type: integer minimum: 1 - $ref: '#/components/parameters/startDate' - $ref: '#/components/parameters/endDate' - $ref: '#/components/parameters/includeTestTeams' - $ref: '#/components/parameters/cursor' - name: limit in: query description: Results per page (default 50, max 100) schema: type: integer default: 50 minimum: 1 maximum: 100 responses: '200': description: Paginated support tickets across the enterprise content: application/json: schema: type: object properties: data: type: array items: $ref: '#/components/schemas/SupportTicket' pagination: $ref: '#/components/schemas/CursorPagination' meta: type: object properties: enterprise_id: type: integer team_ids: type: array items: type: integer '400': $ref: '#/components/responses/BadRequest' '403': $ref: '#/components/responses/Forbidden' components: parameters: startDate: name: start_date in: query description: Only rows on/after this ISO 8601 timestamp schema: type: string format: date-time endDate: name: end_date in: query description: Only rows before this ISO 8601 timestamp schema: type: string format: date-time includeTestTeams: name: include_test_teams in: query description: >- Include designated internal QA/test teams in multi-team aggregations (default false) schema: type: boolean default: false cursor: name: cursor in: query description: >- Opaque pagination cursor from the previous response's `pagination.cursor` schema: type: string schemas: SupportTicket: type: object description: >- A customer-safe support ticket. Reporter identity, Zendesk tags, and internal agent links are omitted. properties: id: type: integer team_id: type: integer created_at: type: string format: date-time call_id: type: - string - 'null' text_conversation_id: type: - string - 'null' zendesk_ticket_id: type: - integer - 'null' zendesk: type: - object - 'null' description: >- Best-effort Zendesk enrichment; null when no Zendesk ticket exists or enrichment is unavailable. properties: subject: type: - string - 'null' status: type: - string - 'null' priority: type: - string - 'null' enum: - low - normal - high - urgent - null classification: type: string enum: - break_fix - custom_update - clarification - hallucination_connectivity - unclassified original_reported_task: type: - string - 'null' created_at: type: - string - 'null' format: date-time updated_at: type: - string - 'null' format: date-time required: - subject - status - priority - classification - original_reported_task - created_at - updated_at required: - id - team_id - created_at - call_id - text_conversation_id - zendesk_ticket_id - zendesk CursorPagination: type: object properties: cursor: type: - string - 'null' description: >- Pass back as the `cursor` query parameter to fetch the next page; `null` on the last page has_more: type: boolean limit: type: integer Error: type: object properties: error: type: string description: Error type message: type: string description: Human-readable description (newer endpoints) required: - error responses: BadRequest: description: Invalid parameters content: application/json: schema: $ref: '#/components/schemas/Error' Forbidden: description: API key lacks the required permission or team access content: application/json: schema: $ref: '#/components/schemas/Error' securitySchemes: bearerAuth: type: http scheme: bearer description: API key in the format `avoca_<64 hex characters>` ````