> ## Documentation Index > Fetch the complete documentation index at: https://help.avoca.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get a coach call transcript > Get the diarized transcript for a coach (QA) call — including CSR / human-handled calls, which have no AI transcript at `GET /api/calls/{id}/transcript`. Speakers are labelled `agent` or `customer` once the call has been evaluated. A turn reads `unknown` when the call has not been speaker-labelled, or when the speaker is neither the agent nor the customer — typically IVR or hold-music audio, which is deliberately not attributed to the caller. Use `has_transcript` on the coach call to tell which calls have one. Requires the `read:transcripts` permission. ## OpenAPI ````yaml /api-reference/openapi.json get /api/coach/{id}/transcript openapi: 3.1.0 info: title: Avoca Enterprise API description: >- Read-only programmatic access to Avoca data: calls and recordings, transcripts, leads, coach evaluations, Simple Scheduler sessions and analytics, outbound texting activity, and enterprise support tickets. version: 1.4.0 servers: - url: https://enterprise-api.avoca.ai security: - bearerAuth: [] tags: - name: Calls description: Call records, recordings, transcripts, and pre-call transfers - name: Leads description: Unified leads (v0) and the canonical leads feed (v1) - name: Teams description: Teams accessible to the API key - name: Coach description: Coach (QA) call evaluations and rubrics - name: Scheduler Analytics (v0) description: Simple Scheduler analytics — legacy flat endpoints - name: Sessions & Bookings description: v1 scheduling-widget sessions and completed bookings - name: Analytics (v1) description: v1 funnel, UTM, service-area, and issue-type analytics - name: Outbound Texting description: Campaign text and subscription-event feeds for BI ingestion - name: Support Tickets description: Customer-safe enterprise support-ticket feed paths: /api/coach/{id}/transcript: get: tags: - Coach summary: Get a coach call transcript description: >- Get the diarized transcript for a coach (QA) call — including CSR / human-handled calls, which have no AI transcript at `GET /api/calls/{id}/transcript`. Speakers are labelled `agent` or `customer` once the call has been evaluated. A turn reads `unknown` when the call has not been speaker-labelled, or when the speaker is neither the agent nor the customer — typically IVR or hold-music audio, which is deliberately not attributed to the caller. Use `has_transcript` on the coach call to tell which calls have one. Requires the `read:transcripts` permission. operationId: getCoachCallTranscript parameters: - name: id in: path required: true description: Coach call ID (number) schema: type: integer - $ref: '#/components/parameters/xTeamId' responses: '200': description: The transcript as both a diarized string and structured utterances content: application/json: schema: $ref: '#/components/schemas/CoachCallTranscript' example: call_id: 24680135 avoca_call_id: null team_id: 1 format: diarized transcript: |- agent [00:02]: Thanks for calling, this is Dana. customer [00:06]: Hi, my AC stopped working. utterances: - speaker: agent speaker_id: 0_0 speaker_name: Dana Reyes start_seconds: 2.16 end_seconds: 4.88 text: Thanks for calling, this is Dana. - speaker: customer speaker_id: 0_1 speaker_name: Chris Martin start_seconds: 6.02 end_seconds: 8.4 text: Hi, my AC stopped working. '400': $ref: '#/components/responses/BadRequest' '401': $ref: '#/components/responses/Unauthorized' '403': $ref: '#/components/responses/Forbidden' '404': description: The coach call does not exist for this team, or it has no transcript components: parameters: xTeamId: name: x-team-id in: header description: >- Target team ID. Required for multi-team (`enterprise_all_teams` / `portfolio_all_teams`) keys on v0 endpoints; single-team keys are locked to their team and omit it. schema: type: integer schemas: CoachCallTranscript: type: object properties: call_id: type: integer description: Coach call ID (the same integer ID used by `GET /api/coach/{id}`) avoca_call_id: type: - string - 'null' description: Calls API call_id when this Coach record is linked to an Avoca call team_id: type: integer format: type: string enum: - diarized transcript: type: string description: >- Newline-separated ` [mm:ss]: ` lines, same line format as `GET /api/calls/{id}/transcript` utterances: type: array items: $ref: '#/components/schemas/CoachCallTranscriptUtterance' required: - call_id - avoca_call_id - team_id - format - transcript - utterances CoachCallTranscriptUtterance: type: object description: >- One diarized turn. `speaker_name` is the ServiceTitan agent or customer name when known. properties: speaker: type: string enum: - agent - customer - unknown speaker_id: type: string description: Raw diarization speaker id (`_`) examples: - 0_0 speaker_name: type: - string - 'null' start_seconds: type: number end_seconds: type: number text: type: string required: - speaker - speaker_id - speaker_name - start_seconds - end_seconds - text Error: type: object properties: error: type: string description: Error type message: type: string description: Human-readable description (newer endpoints) required: - error responses: BadRequest: description: Invalid parameters content: application/json: schema: $ref: '#/components/schemas/Error' Unauthorized: description: Missing or invalid API key content: application/json: schema: $ref: '#/components/schemas/Error' Forbidden: description: API key lacks the required permission or team access content: application/json: schema: $ref: '#/components/schemas/Error' securitySchemes: bearerAuth: type: http scheme: bearer description: API key in the format `avoca_<64 hex characters>` ````