> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings: Employee Contacts 101

## Overview: Employee Contacts vs. Members

1. **Employee Contacts** are used for notifications (calls, on-call alerts, reports).
2. **Members** are users who have access to the Avoca dashboard.
3. This process covers how to **add employee contacts**, either manually or by importing them from ServiceTitan.

## Accessing Employee Contacts in Avoca

<Steps>
  <Step>
    Open your **Avoca dashboard**.
  </Step>

  <Step>
    Click on the **Settings** tab.
  </Step>

  <Step>
    Scroll down to the **Employee Contacts** section.
  </Step>
</Steps>

## Manually Add an Employee Contact

<Steps>
  <Step>
    In the Employee Contacts section, locate the **light blue “Add Employees” button**.
  </Step>

  <Step>
    Click **Add Employees**.
  </Step>

  <Step>
    Enter the employee’s information:

    * Name
    * Email address *(required)*
    * Phone number *(optional, but recommended for on-call notifications)*
    * Team type
    * ServiceTitan ID *(if applicable)*
  </Step>

  <Step>
    Review the **notification preferences** (these can be adjusted later).
  </Step>

  <Step>
    Save the employee contact.
  </Step>

  <Step>
    Once saved, the employee will appear on the **Employee Contacts list**
  </Step>
</Steps>

## Import Employee Contacts from ServiceTitan

<Steps>
  <Step>
    If your employee contacts already exist in **ServiceTitan**, navigate to the purple **ST Technicians** button.
  </Step>

  <Step>
    Select the technicians you want to add.
  </Step>

  <Step>
    Review the list of technicians that appear at the top.
  </Step>

  <Step>
    Click **Import Selected**.
  </Step>

  <Step>
    The selected technicians will automatically be added to your Employee Contacts list.
  </Step>
</Steps>

## Section 4: Configure Notification Preferences

<Steps>
  <Step>
    Review the list of available [**notification options**](/Notifications-Settings-2e0f2b56d4d58042bd1aed1bdd73a792) for each employee.
  </Step>

  <Step>
    For most **managers and admins**, it is recommended to:

    * Enable **Receive Every Call Report Email**
    * Check **all boxes under Responder**
  </Step>

  <Step>
    If you use the **Simple Scheduler** product:

    * Enable the corresponding notification option.
  </Step>

  <Step>
    To monitor after-hours and on-call activity:

    * Enable **Will Receive Call with On-Call Notification**
  </Step>
</Steps>