> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up your Avoca number in DialPad

> In order for your calls to be routed to Avoca, your team needs to ensure that the fall back number associated with the ServiceTitan account is set to Avoca.

ServiceTitan provides you with a DialPad where the phone set up happens if your provider is PhonesPro

<Steps>
  <Step>
    In DialPad, navigate to **Settings > Main Line**

    <Frame>
      <img src="https://mintcdn.com/avoca-hc/GWGbCp2f9UVk_pjb/images/image-64.png?fit=max&auto=format&n=GWGbCp2f9UVk_pjb&q=85&s=bbc10dc27ae2f0b01f5a680a3837cfbf" width="2124" height="956" data-path="images/image-64.png" />
    </Frame>
  </Step>

  <Step>
    Scroll down to Call Routing and click on Edit Call Routing

    <Frame>
      <img src="https://mintcdn.com/avoca-hc/GWGbCp2f9UVk_pjb/images/image-65.png?fit=max&auto=format&n=GWGbCp2f9UVk_pjb&q=85&s=a06d1ef96e17ff783d7e3425851e7c9f" width="2126" height="960" data-path="images/image-65.png" />
    </Frame>
  </Step>

  <Step>
    Find the **Fallback Options**.

    <Warning>
      **NOTE:**

      *If your Fallback is set to another internal contact center, you may want to set up Avoca call forwarding in the Contact Center menu instead of on the main line. In this case, setting it up on the main line may cause issues.*
    </Warning>

    <Frame>
      <img src="https://mintcdn.com/avoca-hc/GWGbCp2f9UVk_pjb/images/image-66.png?fit=max&auto=format&n=GWGbCp2f9UVk_pjb&q=85&s=bc1dabb3053911a57342f77e07983457" width="2118" height="958" data-path="images/image-66.png" />
    </Frame>
  </Step>

  <Step>
    Click on “To a team member, room phone, or external number.

    a. Add your Avoca number (your Customer Success Manager will provide this for you). Press Enter

    <Frame>
      <img src="https://mintcdn.com/avoca-hc/GWGbCp2f9UVk_pjb/images/image-67.png?fit=max&auto=format&n=GWGbCp2f9UVk_pjb&q=85&s=117750d7624f9b78a631763a33e4a765" width="2118" height="954" data-path="images/image-67.png" />
    </Frame>
  </Step>

  <Step>
    Next go to the **Closed Hours Routing**

    a. Click on “To a team member, room phone, or external number.”

    b. Add your Avoca number

    <Frame>
      <img src="https://mintcdn.com/avoca-hc/GWGbCp2f9UVk_pjb/images/image-68.png?fit=max&auto=format&n=GWGbCp2f9UVk_pjb&q=85&s=0e3ba0d352053d88469ecbd7f1193df4" width="2118" height="956" data-path="images/image-68.png" />
    </Frame>
  </Step>

  <Step>
    Make sure that you get a ‘Changes Saved!’ notification

    <Frame>
      <img src="https://mintcdn.com/avoca-hc/GWGbCp2f9UVk_pjb/images/image-69.png?fit=max&auto=format&n=GWGbCp2f9UVk_pjb&q=85&s=9f22211e31943a7d6cb435af0eaa1a41" width="2120" height="962" data-path="images/image-69.png" />
    </Frame>
  </Step>
</Steps>

#### Troubleshooting

If you are not seeing the option to add Fallback Options in the Main Line, that could mean that you are routing differently to a default Contact Center

<Steps>
  <Step>
    Go to the Contact Center
  </Step>

  <Step>
    Find the default Contact Center

    <Frame>
      <img src="https://mintcdn.com/avoca-hc/GWGbCp2f9UVk_pjb/images/image-70.png?fit=max&auto=format&n=GWGbCp2f9UVk_pjb&q=85&s=b87a58f3d67ba2f5af20bd801f0dd5c0" width="1884" height="914" data-path="images/image-70.png" />
    </Frame>
  </Step>

  <Step>
    Follow the steps above from the Contact Center, to set up the Fallback
  </Step>
</Steps>