> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Navigating the Agent Performance Dashboard

> **Goal:** Assist end users to gain a better insight into team call data

**Read Time:** 8 mins

## Agent Performance

* Gives a high level overview of your team strengths and weakness based on the rubric you provided
* Based on the filters chosen the metrics dashboard will showcase call data
  <Frame>
    <img src="https://mintcdn.com/avoca-hc/i-_uVDrXxv34ooKn/images/coach/image-33.png?fit=max&auto=format&n=i-_uVDrXxv34ooKn&q=85&s=d4698951ab988753e5aa14fc44928c78" width="2328" height="394" data-path="images/coach/image-33.png" />
  </Frame>

## Agent Details

* Select the agent you want to review to open a detailed view.
* Using the selected date range, the agent’s calls are evaluated against the grading rubric.
  * *This view is ideal for manager–agent 1:1s and helps maintain transparency across the team.*
    <Frame>
      <img src="https://mintcdn.com/avoca-hc/i-_uVDrXxv34ooKn/images/coach/image-34.png?fit=max&auto=format&n=i-_uVDrXxv34ooKn&q=85&s=c77da1ad8bfd083b97d820a93f8caf44" width="2596" height="1148" data-path="images/coach/image-34.png" />
    </Frame>