> ## Documentation Index
> Fetch the complete documentation index at: https://help.avoca.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to review calls in the Avoca Dashboard

> **Goal:** Help you quickly find a call, review what happened, and take action (listen, read the transcript, share, or report an issue).

### Before you start

* You need access to your company’s Avoca Dashboard.
* If you are accessing the dashboard for the first time, you may see a pop-up asking you to **Join** your organization.

### 1) Open the Call Logs

<Steps>
  <Step>
    Log in to the Avoca Dashboard.
  </Step>

  <Step>
    In the left navigation, go to **Calls → Phone Calls**
  </Step>

  <Step>
    Use the **Date range** filter at the top to select the time period you want to review.

    <Frame>
      <img src="https://mintcdn.com/avoca-hc/MH4mxrDXeo8nYAg7/images/responder/image-52.png?fit=max&auto=format&n=MH4mxrDXeo8nYAg7&q=85&s=03e8c4a215d070a59cadcd157699bf92" width="2652" height="872" data-path="images/responder/image-52.png" />
    </Frame>
  </Step>
</Steps>

### 2) Find the call you want to review

You can locate a call in a few different ways:

* **Search by caller phone number**
* **Search by customer name** (if available)
* **Scroll the call list** and click the row for the call you want

<Tip>
  **Tip:**

  If you are troubleshooting a specific interaction, searching by the customer’s phone number is usually the fastest approach.
</Tip>

<Frame>
  <img src="https://mintcdn.com/avoca-hc/MH4mxrDXeo8nYAg7/images/responder/image-53.png?fit=max&auto=format&n=MH4mxrDXeo8nYAg7&q=85&s=0f165ade7a94a3ecbbc82448324b128e" width="2924" height="1288" data-path="images/responder/image-53.png" />
</Frame>

### 3) Open Call Details

1. Click the call in the list.
2. The Call Details page will open and you can review:
   * Call recording
   * Transcript
   * Summary
   * Call metadata like time, duration, and outcomes
   * Job Link (Service Titan customers only)

### 4) Listen to the recording

1. Press **Play** on the recording player.
2. You can click a line in the transcript to jump to that moment in the audio.

### 5) Read the transcript (and connect it to the audio)

1. Scroll through the transcript to see the conversation.
2. Use the transcript to quickly confirm:
   * What the customer asked for
   * What information was collected (name, address, issue)
   * Whether the outcome matches what your team expects

### 6) Share or save a link to a specific call

* Copy the URL from your browser’s address bar while you are on the Call Details page.
* Paste it into Slack, email, or an issue tracker to reference the exact call.

### 7) Report an issue with a call

If something looks incorrect (missing audio, incorrect transcript, wrong outcome, or a bug):

<Steps>
  <Step>
    On the Call Details page, scroll to **Report an Issue with this Call**.
  </Step>

  <Step>
    Fill out the form with details about what you expected vs. what happened.
  </Step>

  <Step>
    Submit. This will send the call to our support team for a fast response.
  </Step>
</Steps>

### Troubleshooting

**I can’t find a call I know happened**

* Confirm your **date range** includes the time of the call.
* Try searching by **phone number** instead of name.
* If the dashboard is missing calls that appear in your CRM, report an issue with the closest call you can find and include the CRM call ID or timestamp.

**I’m seeing a “Join” pop-up**

* This is expected the first time you access a dashboard organization. Click **Join** to proceed.

**The dashboard seems slow or hard to navigate**

* Narrow the date range.
* Use search (phone number) instead of scrolling.

### Best practices for call reviews

* Review a small set of calls per week and tag or note common patterns.
* When escalating to Avoca Support or your internal team, include:
  * The **call link**
  * The **date/time**
  * What you expected to happen vs. what happened